About the Role

Theresa Holdings is looking for a driven and proactive Social Commerce & Community Executive to support the growth of our beauty and aesthetic brands across TikTok, Instagram, Facebook, and emerging social platforms.

This role combines social commerce operations, community management, influencer coordination, and content support. You will play a key role in growing our TikTok Shop ecosystem, managing online communities, coordinating creators and livestreamers, and supporting lead generation efforts through social media engagement.

The ideal candidate is highly organised, social media-savvy, proactive, and comfortable working in a fast-paced content-driven environment.

Key Responsibilities

Social Commerce & TikTok Shop Management

Manage daily TikTok Shop operations including product listings, campaign support, and order coordination

Upload and optimise TikTok Shop product listings and shoppable content

Coordinate livestream schedules with external streamers and internal teams

Support and occasionally host internal livestream sessions when required

Monitor TikTok Shop trends, creator campaigns, and platform opportunities

Influencer & Creator Management

Source and outreach to potential influencers, affiliates, livestreamers, and content creators

Coordinate product seeding and barter collaborations

Manage influencer communications, bookings, appointments, and campaign follow-ups

Track creator performance and maintain influencer databases

Build and maintain strong creator relationships

Community Management & Lead Engagement

Reply to messages, comments, and enquiries across TikTok, Instagram, Facebook, WhatsApp, and other social platforms

Engage with online communities in a timely and professional manner

Support lead nurturing and appointment booking processes from social media enquiries

Escalate high-intent leads to relevant departments when required

Monitor community sentiment and flag potential issues promptly

Content & Social Media Support

Coordinate with internal creative team for social media content requirements

Assist in planning and executing TikTok-first content ideas and trend-based campaigns

Create simple social media posts, captions, TikTok Shop videos, and basic creatives when required

Support ad-hoc event coverage and behind-the-scenes content creation

Stay updated on trending TikTok and Instagram content formats

Reporting & Operations

Maintain proper tracking of creator campaigns, livestream schedules, and social media activities

Prepare simple reports on creator performance, engagement, and campaign outcomes

Support ad-hoc marketing and operational duties when required

Requirements

Diploma or Degree in Marketing, Communications, Business, or related fields

1–3 years of experience in social media, TikTok Shop, influencer marketing, community management, or related roles

Familiarity with TikTok Shop and short-form social media platforms

Strong communication and coordination skills

Comfortable appearing on camera or supporting livestreams when required

Basic knowledge of Canva, CapCut, TikTok editing tools, or simple content creation tools is a plus

Organised, proactive, and able to multitask in a fast-paced environment

Interest in beauty, aesthetics, lifestyle, or wellness industries is advantageous

Preferred Traits

Strong understanding of TikTok culture and trends

Resourceful and able to take initiative independently

Comfortable managing multiple creators and timelines simultaneously

Customer-centric mindset with strong interpersonal skills

Fast response and strong follow-through