Responsibilities

Provide advice on appropriate aftersales servicing and maintenance requirements to meet customers’ needs

Coordinate service appointments and scheduling of recalls, warranties, repairs and maintenance

Monitor job progress to ensure timely delivery and update customers on the repair status

Manage service documentation (eg repair orders, quotations, invoices, warranty claims, inspection reports) to ensure they are in order

Act as a key communication link between customers, workshop and parts department

Requirements

Minimum NITEC in Automotive Technology with 2 years of relevant experience in motorcycle servicing

Possess valid class 2 license

Team Player with high level of initiative and drive

Able to work under tight timeline

Good interpersonal skills and ability to build strong client relationships