JOB PURPOSE

Provide information to guests

Ensure that Sentosa’s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

JOB RESPONSIBILITIES 

General

Be customer-centric and provide outstanding guest experience to Sentosa guests.

Be proactive and render assistance to guests.

Render 1st aid when necessary.

Compliance

Ensure good housekeeping at all area. Defects to be reported to supervisor immediately

Abide by SOP & guidelines.

To be trained in 1st Aid & AED within 6 months of service

Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines)

PPE (reflective vest) should be worn at all times

Work Ethics

Be punctual and responsible at all times.

Adhere to company’s grooming standards and code of conduct.

To ensure compliance of grooming standards and code of conduct.

To practice good housekeeping.

To work closely with team members and other colleagues

Best Practices

Be up to date on the current promotions, events, happenings in Sentosa.

Respond to urgent and crucial incidents and issues at all time.

Collaboration with other Units/Departments/Island Partners

Work closely with other units on admission matters.

Collaborate with various operation units in managing situation within the island.

Cross Training (System Controller)

To be trained in the Carpark Operations as per carpark OJT manual.

Rotate duties to be deployed as and when instructed by Supervisor.

Daily duties

Provide admission services at vehicular entrance of the island.

Handle POS system and be meticulous with all transactions.

Responsible for collection of island admission charges based on vehicle type, time periods and services required;

Cash management and compliance, including operating a cash register, NETS and credit cards equipment;

Safeguard all revenue collection, float money and tickets as per SDC’s cash handling policies;

Take part in guest engagement sessions

Any other tasks, as per assigned.

JOB REQUIREMENTS

Candidate should ideally possess at least a GCE “N” level qualification or equivalent

At least 6 months experience in frontline position

Good communication skills and interpersonal skills.

Customer-centric. Comfortable in frontline duties.

Able to work on Weekdays, Weekends, Public Holidays and rotating shifts

Ability to perform under pressure and enjoy working in a fast paced environment.

Fluent in English and another language is advantageous

Confident in performing transactions on POS system