Benefits:

Flexible Benefit

Birthday Leave

Special staff rates for F&B and Accommodation under MHR portfolio

Staff meals provided

Roles & Responsibilities:

OPERATION :

I. Static (Security & Fire command center/call center) duties:

Handling Fire Alarm system and emergency responses.

Operating Security CCTV Surveillance system.

Screening/vetting all visitors, delivery personals, contractors going through Security Check points.

Handling Call Center in-coming and out-going guest calls services and provide guests assistance and follow-ups.

Keeping the work area neat and operationally viable and prevent unauthorized entry.

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)

Safety of guest’s arrivals and departures especially elderly and PWD.

Crowd control and prevent unnecessary congestion.

Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest heavy luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

Directing tour bus and assisting in parking arrangement.

Prevent traffic congestion at the front driveway.

Manage reserved parking lots for VVIP arrivals.

Assist to ease traffic congestion during busy periods.

IV. Security Patrol & Audit Checks duties:

Conduct systematic security patrol on entire premises.

Look out for fire safety infringement and risk assessment.

Deter and detect unauthorized people on the guest’s floors and within hotel sensitive areas and prevent vandalism, arson and trespass.

Report all abnormal circumstances and findings.

B. Carry out investigation, surveillance and administrative duties:

Observe and report unusual behaviour and conduct of employees or guests in the Hotel.

Keep close watch of any removal of hotel property and ensure they are authorized and properly documented.

Intelligent gathering without arousing suspicions.

Updates Security Manager on security incidents and occurrences and maintains official correspondents.

C. Security, Safety & Rescue Emergency Response:

Attend all compulsory trainings and meetings in relations to the above matters.

Attain all Standard Certification as prescribed by the Authorities & Managements.

Keeping good fitness level and maintain a healthy disposition.

Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc).

GUEST SERVICE:

Ensure guest and their personal belonging safety during arrival, check-in process and during check-out.

Ensure proper deployment to cover guest safety issues for the Car Park, Front-Driveway, lobby and luggage holding areas.

Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

Make travel arrangements for sightseeing and other tours.

Receive, store, and deliver luggage and mail.

Pick up and deliver items, or run errands for guests.

Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

Arrange for the replacement of items lost by travellers.

Assisting guests with storage of luggage and send luggage to guest rooms.

Any other work-related directive given by Management from time to time.