Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)

Negotiate with customer on repayment if they are unable to fulfill payment obligation

Attending to customer’s account enquiries and rendering prompt services on their request

Follow up with customer via various communication tools (E.g telephone, sms, letters etc)

Update conversation with customer in collection system

Working together with supervisors in solving irregular cases

Job Requirements

Making calls in the range of 200 to 250 daily

Meeting and exceeding KPI set by management

Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc

​

Attributes/Personality Traits Required:

Customer Focus

Good Team Player & Result Driven

Has integrity in her/his area of work

Independent, Responsible & Committed

Able to multi task and work on demand

Skills/Technical Ability Required:

Knowledge in Microsoft Words, Excel & Powerpoint

Good Interpersonal and Communication Skills

Good Analytical Skills            

Good Negotiation Skills

Good Writing Skills