This is a 2-year contract position as a Senior Executive in the Academic Affairs & Planning Office.

[What the role is]

You will play a key role in the planning, administration and continuous improvement of Polytechnic admissions and student enrolment processes. The role involves end to end admissions operations, student engagement, digital enablement (including chatbot and AI assisted services), and data informed planning to support institutional intake strategies.

You will work closely with internal stakeholders, external partners and vendors to ensure admissions and enrolment exercises are executed effectively, student centric services are delivered, and admissions operations are future ready.

[What you will be working on]

Your responsibilities will include but are not limited to the following:

Admissions Planning & Operations

Plan, coordinate and administer end‑to‑end Polytechnic Admissions Exercises to ensure that events are executed timely and professionally.

Conduct Admissions talks and provide general counselling support to prospective students and stakeholders on admissions pathways and application processes

Coordinate student enrolment processes, including coordination across systems, timelines, documentation and communications

Administer, review and evaluate admission applications and appeals in accordance with institutional policies and regulatory requirements

Review admissions collaterals to ensure that information is current and relevant

Coordinate closely with Academic Schools, and other internal departments to ensure smooth execution of admissions and enrolment processes

Work with vendors and system partners on enhancements, testing and issue resolution related to admissions operations and platforms

Digital Enablement & AI‑Assisted Services

Liaise with Academic Schools and vendors to administer, test and enhance current and future admissions chatbots and digital enquiry platforms

Contribute to the use of Generative AI (GenAI) tools to improve student communications, FAQs, counselling scripts and operational workflows, with appropriate governance and data safeguards

Support process automation and digitalisation initiatives for admissions and enrolment processes to improve efficiency, accuracy and student experience

Data Analytics & Insights

Analyse admissions, enrolment and application data to identify trends, risks and opportunities for admissions planning and operations

Utilise analytics to make operational improvements, communications strategies and stakeholder briefings

Support intake planning, forecasting and post‑exercise reviews through data dashboards, reports and evidence‑based insights

Communications & Content Development

Develop and curate digital content (including video presentations and online materials) on admissions matters using appropriate tools and platforms

Ensure consistency of messaging across physical and digital touchpoints, including AI‑assisted channels

[What we are looking for]

Core Competencies

Meticulous, resilient, and resourceful, with the ability to manage multiple workstreams under tight timelines

Comfortable working with digital platforms, dashboards and enterprise systems

Innovative mindset with an openness to adopting new technologies, including GenAI and data‑driven tools

Strong analytical skills with the ability to interpret data and translate insights into operational actions

Personal Attributes & Working Style

Self‑driven and adaptable, able to work both independently and collaboratively in cross‑functional teams

Strong interpersonal, written and verbal communication skills, with sensitivity when engaging students and stakeholders

Able to balance operational rigour with continuous improvement and innovation

Desirable (but not mandatory)

Experience or interest in AI‑enabled services, chatbot management or process automation

Familiarity with admissions, enrolment or student administration workflows in an education or public‑sector setting