JOB PURPOSE

You will be part of our community outreach team, also known as the Community Resource, Engagement and Support Team (CREST), focusing on raising public awareness of mental health conditions and dementia, early identification of at-risk individuals, providing emotional support to individuals and their caregivers, and linking individuals to relevant health and social care services where necessary. You will be placed within the Community Mental Health Department, under the Mental Health & Counselling Services Group.

KEY RESPONSIBILITIES

Clinical Leadership & Supervision

Provide clinical leadership for the implementation of the CREST programme according to the Tiered Care Model, and ensure service requirements are met

Oversee clinical case supervision and staff development of social workers

Monitor supervisees' compliance with professional processes (such as the use of tools and templates, and adherence to practice policies)

Conduct coaching and performance management reviews with staff

Induct new hires in the centre through individual supervision during their probation period

Case Management & Direct Practice

Provide case management services across assessment, case management, systems work, case conferences, and closure, and maintain proper and up-to-date case documentation

Attend to enquiries and provide information and referral services

Programme & Operations Management

Establish and operationalise programme-level SOPs and clinical workflows

Plan, coordinate, execute, and evaluate ongoing programmes and services, including outreach, on-site, and online public education

Oversee the tracking of programme data and prepare submissions of reports to the programme funder

Support the Service Head and Principal Social Worker in the implementation of the centre's operational and practice protocols, processes, and policies

Stakeholder Engagement & Partnerships

Engage key community stakeholders to coordinate and implement mental health programmes

Network with community stakeholders to build collaborative partnerships and facilitate care and support for clients and caregivers

Other Duties

Opportunities to be involved in organisational-level projects

Undertake any other duties as assigned by the Service Head

QUALIFICATIONS

Bachelor of Social Work or Postgraduate Diploma in Social Work from an accredited institution

Registration with the Singapore Association of Social Workers (SASW) is preferred

REQUIREMENTS

6 to 8 years of relevant experience in healthcare or community care settings

3 to 5 years of direct clinical practice working with individuals with mental health and/or dementia-related conditions ​

At least 3 years of supervisory experience

Demonstrated competence in engaging, assessing, intervening, and evaluating social work practice

Ability to understand client groups and manage risk and protective factors

Good knowledge of community resources, referral pathways, and service systems, with the ability to advocate for clients ​

Ability to lead and manage a team of social workers to achieve programme outcomes

Strong organisational skills with a structured and systematic approach to work

Strong proficiency in written and spoken English, required for effective facilitation, presentation, and professional communication

Strong interpersonal and communication skills to engage effectively with individuals and systems at multiple levels

Collaborative team player with the ability to work effectively in a dynamic and fast-paced environment

Demonstrated commitment to mental health and community-based work

Proficiency in an additional language is an advantage, as it may support engagement with service users

WORK LOCATION: Toa Payoh

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joi•••@carecorner.org.sg.