The incumbent will provide proactive and comprehensive services to both Internal and External customers in all aspects of the Company's import and export freight forwarding services.  

Receive requests to execute shipments and follow up with local/overseas product teams to make bookings. 

To conduct follow-up on the shipment status to be able to update the clients accordingly.          

Obtain rates from Crane offices/vendors and prepare costing sheets and quotations.      

Provide support in managing and growing business with our House Accounts.

Support Sales Team in providing rate/service requests and support them on shipment related matters.

Provide freight solutions and propose to clients.

Escalate shipment issues and assist with resolution.      

Deliver exceptional customer service by addressing client inquiries and concerns promptly. 

Requirements

Able to perform independently and connect well in a team player environment.

Take on additional responsibilities if required, demonstrating flexibility and adaptability.

Meticulous, organized, and willing to go the extra mile to deliver excellent service to the client.

Possess experience in freight forwarding Sales support.