We are a leading luxury bridal boutique based in Singapore, serving brides from around the world with designer bridal gowns and a highly personalized, white-glove experience.

We are looking for a Sales coordinator who is warm, meticulous, emotionally intelligent, and highly responsive. This role is ideal for someone who genuinely enjoys caring for clients, keeping things organized, and ensuring no detail falls through the cracks.

You will play a critical role in ensuring smooth communication and operational coordination across the boutique.

You will:

replying to client inquiries promptly and professionally

ensuring no messages or follow-ups are missed

supporting backend sales operations and payment coordination

coordinating appointments and schedules accurately

updating CRM and operational systems meticulously

handling emotional or escalated client situations calmly and professionally

supporting communication flow across Sales, Operations, and Finance teams

This role is ideal for someone who enjoys both:
✅ client service and communication
✅ structured operational and administrative coordination

We are looking for someone who thrives in a fast-paced environment and takes pride in being highly reliable, organized, detail-oriented, and proactive.

Responsibilities

1. Client Communication & Follow-Up

Respond promptly and professionally to client inquiries via WhatsApp, email, and calls

Ensure no inquiries, follow-ups, or important messages are missed

2. Sales Operations (Backend Support)

Create accurate invoices, purchase orders, and payment documents using Zoho

Verify all client payments (HitPay, bank transfer, PayNow)

Update payment statuses & outstanding balances

Accurately update on all bookings, fittings, and gown statuses

Maintain accurate, real-time updates in Airtable and internal systems

Support the gown lifecycle process from booking → fittings → collection → return

Issue PO and prepare invoices

3. Accounts Reconciliation & Daily Settlement

Perform daily sales closing and settlement reconciliation

Reconcile invoices, deposits, outstanding balances, and payment records accurately

Accounts receivables

Accounts payable

4. Operations & Cross-Department Coordination

Liaise with the Operations team on gown alterations, readiness, and deadlines

Track shipping updates, designer confirmations, and logistics

Ensure timely communication across Sales → Ops → Finance

Maintain updated forms, SOPs, and internal documentation

Support boutique-wide operational needs during peak periods

5. General Administrative Support

Maintain filing and document organisation on Google Drive

Update client records, measurement logs & operational trackers

Manage procurement of office supplies for boutique operations

Provide administrative assistance to management when required

6. Process Improvement & Systems Thinking

• Identify inefficiencies in workflows and propose improvements

• Support implementation of SOPs and automation tools

• Ensure all processes are scalable as the business grows

Who We’re Looking For

Core Traits

Highly responsive and dependable

Strong in written and verbal English communication

Warm, calm, and highly emotionally intelligent

Organized and detail-oriented

Strong in follow-up discipline and coordination

Comfortable multitasking in a fast-paced environment

Able to handle emotional situations professionally

Operationally structured and solution-oriented

Confident working with systems and administrative processes

Strong proficiency in Google Workspace (Drive, Sheets, Docs)

Comfortable with systems (Airtable, Zoho, POS/CRM tools)

Fast learner and highly tech-adaptable

Requirements

5+ years of experience in client relation, customer service/sales environment, sales co-ordination, clinic coordination, backend sales operations or reconciliation support

Exceptional written communication skills with a strong command of English.

Proficient in using WhatsApp Business, Instagram/Facebook DMs, email platforms, and CRM systems.

Highly organised with the ability to manage multiple conversations simultaneously.

Tech-savvy, adaptable, and comfortable navigating new tools and platforms.

Strong analytical skills with high attention to detail and accuracy.

Excellent organizational and time-management abilities.

Ability to work independently and handle confidential information with discretion.

Why Join Us

Work in a refined luxury bridal environment

Be part of a growing premium brand

Work closely with a passionate and supportive team

Opportunity for growth

Gain exposure to luxury service excellence and operational management

Compensation

Competitive salary

Performance incentives

To Apply

Please include:

A short introduction about yourself

An example of a difficult client situation you handled and how you resolved it

Your expected salary

Your notice period / availability

We are looking for someone who genuinely cares about people, communicates beautifully, and takes pride in operational excellence.