Job Description

About the Role

As a Retail Associate at the Airport Transit Store, you will represent the brand’s heritage of craftsmanship. You will deliver exceptional customer service in a dynamic travel retail environment, support daily store operations, and contribute to achieving commercial goals.

Key Responsibilities

Customer Experience

Welcome and engage travellers professionally, ensuring a warm and positive service experience.

Understand customer needs and recommend suitable products across leather goods, handbags, travel accessories, and seasonal collections.

Build meaningful customer interactions that encourage repeat purchases and brand loyalty.

Sales & Brand Representation

Support store sales targets through attentive service and strong product knowledge.

Represent the brand with professionalism, confidence, and an appreciation for the brand’s heritage.

Share information on travel exclusives, product features, and ongoing promotions.

Store Operations

Perform cashiering duties and handle tax‑free transactions in accordance with airport retail SOPs.

Maintain visual merchandising standards aligned with brand guidelines.

Assist with stock management, including receiving, replenishment, and inventory accuracy.

Ensure the store environment remains organised and compliant with airport security requirements.

Service Excellence

Address customer queries and concerns professionally, escalating as necessary.

Stay familiar with current collections, craftsmanship details, materials, and product stories.

Requirements

Preferably 1–2 years of retail experience, ideally in fashion, leather goods, or travel retail.

Service‑oriented, proactive, and comfortable working in a fast‑paced retail environment.

Able to work rotating shifts, weekends, and public holidays (airport operating hours).

Strong communication skills and a genuine interest in delivering quality customer service.

Skills

salescustomer servicecashieringretailairport