Persyaratan untuk peran ini:

TS Suites Hotel & Residence sedang membuka lowongan untuk posisi Penuh waktu Reservation Staff di Legian, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

CAN YOU HANDLE EVERY RESERVATION SMOOTHLY AT A NEW WELLNESS CLUB IN BALI?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today’s lifestyle needs.

We are looking for a Reservation Staff for a new Wellness Club in Bali.

Responsibilities:

1. Communicate professionally via phone, email, and online platforms using polite, friendly, and persuasive language.

2. Accurate and meticulous in managing reservation documents (vouchers, contracts, guarantee letters).

3. Understand dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways, and able to operate and monitor these systems across all channels to optimize revenue.

4. Ensure booking and payment accuracy and timeliness to prevent guest complaints, and coordinate with other teams/departments to fulfill guest needs while holding them accountable for any complaints that occur.

5. Capable of upselling by efficiently handling inquiries, walk-ins, and reservations.

Requirements:

1. Minimum high school (SMA/SMK) in Hospitality; Diploma/Bachelor’s in Hospitality preferred, with at least 1 year of experience in Reservations or Front Office (preferably in 5-star hotels); well-groomed, friendly, and professional appearance with excellent service ethics; fluent in English (additional languages are a plus).

2. Proficient in Microsoft Office (Word, Excel), email, and online reservation platforms (OTA extranet), and able to operate VHP system for inputting, modifying, and monitoring reservations.

3. Detail-oriented and disciplined, maintaining confidentiality of guest and hotel information, and able to process individual, group, corporate, online (OTA), and travel agent bookings according to procedures.

4. Accurate in checking room availability, rates, promotional packages, and able to perform upselling & cross-selling (room upgrades, F&B packages, spa, transportation, etc.); handle cancellations, amendments, and no-shows according to SOP.

5. Understand payment, deposit, and invoicing workflows, ensuring reservation data accuracy at all times.

Benefits:

1. Basic salary (nett of tax)

2. BPJSTK & BPJS Kesehatan

3. THR

4. Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)

5. Free parking (1 motorcycle / 1 car)

6. Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts

7. 1 meal per shift

Please submit your application before December 15, 2025.

All applications will be treated with the strictest confidentiality, and only shortlisted candidates willbecontacted.