Persyaratan untuk peran ini:

TS Suites Hotel & Residence sedang membuka lowongan untuk posisi Penuh waktu Receptionist di Legian, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

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• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

DO YOU WANT TO BE PART OF A BRAND NEW WELLNESS CLUB IN BALI?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today’s lifestyle needs.

We are looking for a Reception Staff for a new Wellness Club in Bali.

Responsibilities:

Ensure check-in and check-out processes are completed within 5 minutes.

Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.

Coordinate effectively across sections and departments to promptly fulfill guest needs.

Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.

Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.

Requirements:

Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor’s in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.

Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.

Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.

Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).

Understand SOPs for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).

Benefits:

Basic salary (nett of tax)

BPJSTK & BPJS Kesehatan

THR

Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)

Free parking (1 motorcycle / 1 car)

Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts

1 meal per shift

Please submit your application before December 15, 2025.

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.