Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

We currently have multiple openings for Patient Service Associate roles in various departments:

1)Patient Service Associate (UCC - Urgent Care Centre)

Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (Morning 7.30am to 3.30pm, afternoon 1.30pm to 9.30pm and midnight 9pm to 8am).

2)Patient Service Associate (Inpatient Wards)

Working schedule: 5 days' work week (Monday to Friday 8am to 5pm or 11am to 8pm, Saturday 8am to 5pm), on 2 rotating shifts.

3)Patient Service Associate (DI - Diagnostic Imaging)

Working schedule: 5.5 days’ work week. Monday to Friday 8.30am to 6pm, Saturday 8am to 1pm.

4)Patient Service Associate (GS Clinic - General Surgery Clinic)

Working schedule: 5 days' work week (Monday to Friday 8am to 5pm or 8.30am to 6pm)

5)Patient Service Associate (SOC - Specialist Outpatient Clinics)

Working schedule: 5 days' work week (Monday to Friday 8am to 6pm)

6)Patient Service Associate (Orthopaedic Centre)

Working schedule: 5 days' work week (Monday to Friday 8am to 5pm or 8.30am to 6pm)

Job Responsibilities

Ensure clinic's operational and procedural area readiness based on desired service standards.

Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.

Provide chaperone assistance to doctors/nurses and prepare consultation documents.

Attend to any requests, emails and phone enquiries.

Assist clinic manager in administrative duties.

Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

Minimum GCE “O” Levels qualification or equivalent.

Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.

Team player with good communication, customer service and interpersonal skills.

Able to multitask and work in a fast-paced environment

Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

For detailed information about each position, including specific duties, responsibilities, and working schedules, please contact ‘car••••••••••••••@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading and attach your most recent resume.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.