Key Responsibilities

• Update unit availability across all distribution and listing channels

• Coordinate and schedule new bookings

• Manage and maintain the inventory and availability schedule

• Prepare and generate Service Agreements and Tenancy Agreements

• Maintain accurate and up-to-date tenant records and databases

Tenant Move-In Process

• Coordinate move-in arrangements and timelines

• Collect security deposits and rental payments prior to move-in

• Conduct pre-move-in unit condition inspections

• Welcome tenants and provide a comprehensive induction covering the unit and common facilities

Tenant Move-Out Process

• Coordinate move-out inspections and timelines

• Conduct unit inspections for inventory checks and defect assessment

• Collect tenant feedback, refund instructions, and ensure return of all keys and access cards

• Liaise with the Accounts team on any deductions from the security deposit, where applicable

Leasing & Tenant Management

• Conduct property viewings and provide detailed information on units and amenities

• Negotiate leasing terms with prospective tenants

• Manage ongoing tenant relations and address tenancy-related matters professionally

Property & Operations Management

• Ensure proper upkeep and maintenance of properties

• Oversee the smooth operation of cleaning services and pantry maintenance

• Manage and track air-conditioning maintenance schedules across all buildings

Special Projects & New Launch Support

• Provide ad-hoc support for new building launches and special projects, including but not limited t not limited to shopping for furnishing, ordering, co-ordinating or delivery and preparation of units for leasing.

Concierge/Customer Service

• Proactively inform customers of relevant updates, announcements, and scheduled maintenance

• Handle customer enquiries and complaints promptly, professionally, and with empathy

• Act as the after-hours point of contact for urgent service recovery and customer support

• Build and maintain strong, long-term relationships through attentive and personalised service

Working Hours

• Mon – Fri – 9am to 6pm (after hour required ad hoc basis)

• Sat, Sun or PH – as & when required (after hour required ad hoc basis)

Qualification:

Diploma/Degree in Business, Real Estate, Hospitality or related

1–3 years in operations, leasing, or customer service preferred

Organised, detail-oriented, and able to multitask

Strong communication and interpersonal skills

Proactive, hands-on, and able to work independently

Basic knowledge of leasing/property management is a plus

Able to communicate in Mandarin to effectively communicate with Mandarin-speaking clients.

Comfortable with flexible hours (weekends/ad hoc when required)