Title: Medix Nurse JD Location: Jakarta, Indonesia About Medix Medix is a healthcare management company, providing a variety of services including Personal Medical Case Management. We are bold yet disciplined in our approach, ready to invest behind our ideas and strongly support creativity and intellectual freedom to push the boundaries to which technology, evidence-based medicine data can take us. As a result of our approach and capabilities, we have become a market leader in our field. We are currently restructuring our nursing team and looking for bright individuals who want to have a meaningful role and join the team in a company with a meaningful purpose. General Job description: Our Nurses function as the driving force of the medical team, striving to help ensure our patients get the right diagnosis and implement the best treatment options and creating personalized medical solutions. Main Responsibilities: • Obtaining and organizing all medical documents and information needed to manage the case. Reviewing all the medical information to deeply understand the case. • Coordinating all parties involved in the medical case: the Patient and his/her family; the Case Manager Doctor; the medical specialists locally; and other relevant medical parties. Follow up and handle all medical needs. Run meetings and phone calls, ensuring the patient medical management is executed in the best possible way. • Overseeing the execution and outcome of the clinical plan as developed by Medix’ multidisciplinary team. • Continuously update the Personal Medical Case Doctor regarding the status of the medical cases, as well as raising any problem or special situation in need of immediate attention to the Global Medical Director. • Establish a close relationship with the Patient and his/her family and be fully acquainted with his/her medical case. Be a positive driver in successful participation and work according to the highest service level agreements. • Assisting the Case Manager Doctors in the management of the cases and theGlobal Medical Director in the quality control process. • Proactively identifying and monitoring the Patient and his/her medical condition and overall well-being: support in symptoms and complications management and care coordination support. • Emotionally supporting the Patient and his/her family as they cope with the challenges presented by dealing with a significant medical journey. • Referring and supporting patients with the management of their emotional stress and overall mental wellbeing as they cope with a serious medical condition. • Documenting all interactions and creating the necessary clinical reports in a computerized case management system as well as a CRM system. Confirming that the Patient receives and understands any medical summaries, test results or recommendations. • Assisting with the execution of Patient satisfaction surveys and preparing for submission to Care Quality Commission. Ensuring that all Medix policies and protocols are followed correctly. • Explaining the exact nature and added values of our service, while assessing the needs of the patient, understanding and managing the expectations of the Patient and / or his/her family. • Ensuring that all Medix medical policies and protocols are followed correctly. • Participate in meetings with the Global Medical Director with regards to medical challenges and opportunities and medical patient / case reporting and analysis of future needs. Job Requirements: • Registered nurse with multiple years of in-ward working experience is preferred - both in public and private sectors. • Higher education or professional qualifications with less experience will also be considered. • Passion for medicine and patient care. • Excellent communication skills, both verbally and in written. • Native Bahasa. Excellent command of English. Fluency in other languages is a plus. • Excellent Organizational skills. • Assertive and proactive professional. • Strong Writing Skills & Computer Proficiency • Patient Care Orientated - Courteous and Empathetic. • Self-motivated and independent