Job Responsibilities:

Manage a team of collectors to ensure that the daily Collections activities operate efficiently and effectively, and the team’s performance aligns with organizational goals

Design and implement efficient Collections strategies to optimize cashflow and reduce AR Days

Deliver regular reports, dashboards and presentations to senior leadership and cross-functional teams

Ensure internal policies relating to Collections and Credit Management complies with all regulatory requirements

Proactively identify risks and recommend solutions

Be the key liaison between internal and external stakeholders to manage escalated Collections issues and lead resolution of complex and sensitive matters with customers.

Drive process and continuous improvement in service delivery and harmonise initiatives across the Collections function

Lead change management initiatives and support transformation projects within the shared services environment

Manage the team’s resource planning and staff development

Job Requirements:

Degree in any discipline (Finance, Accounting, or Business preferred).

Minimum 8 - 10 years of relevant working experience

Well versed in Collections and Credit Control processes with the ability to contribute in meetings

Strong leadership with excellent interpersonal and stakeholder management skills.

Good analytical, organisational, verbal and written communication skills

Meticulous, resourceful and have a positive work attitude

Strong Process Improvement mindset

Hands on in SAP S4 Hana and SAP RISE

Experience in large scale ERP project management (SAP S4 Hana) implementation will be an added advantage