Company Description

EZSVS Technology Indonesia specializes in providing advanced IT infrastructure solutions and services tailored to meet modern business needs. Operating with a strong regional presence in the IT industry, the company focuses on delivering innovative solutions and excellent client support. EZSVS is committed to fostering technological advancement and operational efficiency. The team takes pride in offering an inclusive and collaborative working environment, ensuring career growth opportunities for its employees.

We are looking for a reliable and detail-oriented IT Operator to support our data center operations and ensure the stability of our IT infrastructure in a 24/7 environment.

🔹 Key Responsibilities:

Perform daily data center operational tasks, including equipment checks, system monitoring, and routine inspections

Monitor servers, network devices, storage systems, and facility infrastructure (power, cooling, security)

Handle incident management, basic troubleshooting, and escalate issues to higher-level engineers when necessary

Respond to alerts, service requests, and ensure timely resolution within SLA

Support installation, cabling, replacement, and decommissioning of IT hardware

Assist in scheduled maintenance and coordinate system upgrades or changes

Maintain accurate documentation (incident logs, system status, and operational reports)

Ensure compliance with operational procedures, safety standards, and security policies

Support system access management and basic administrative tasks

Coordinate with internal teams and external vendors for operational activities

Support backup operations and basic recovery processes

Provide 24/7 operational support on a shift basis

🔹 Requirements:

Bachelor’s degree in IT, Computer Science, Electrical Engineering, or related field (or equivalent experience)

3–5 years of experience in IT operations, data center, or technical support

Basic understanding of servers, storage, networking, and operating systems (Windows/Linux)

Familiarity with monitoring tools and ticketing systems

Understanding of incident handling and troubleshooting processes

Good communication and documentation skills

Ability to work in shifts (including nights, weekends, and public holidays)

Proficiency in English and Mandarin (spoken and written) is required

Strong attention to detail, problem-solving skills, and ability to work in a team