Persyaratan untuk peran ini:

Savaya Day Club Bali sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp6,000,000 - Rp10,000,000 per bulan

Guest Relation Officer is responsible for service of all VIP tables and seating areas in a high volume bar, lounge or pool. Maintains all assigned wardrobe/costumes in accordance with established standards. Focuses on the development of a personal clientele list. Performs in a public relations capacity when promoting The Company. Requests identification from customers when legal age is questioned and works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times. Performs other duties as requested.

DUTIES AND RESPONSIBILITIES:

• Welcoming guests in a friendly and professional way
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. Menus, area descriptions, minimum spend, etc)
• Provide information about area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming transport arrangements, taking messages)
• Address customer complaints and escalate to VIP Marketing Manager when needed
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Ensure compliance with health and quality standards
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Sell products and services
• Record information in the logbook daily