Deskripsi pekerjaan Guest Relations Officer Betterplace Property Management and Real Estate
Persyaratan untuk peran ini:
Betterplace Property Management and Real Estate sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Tibubeneng, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.
- Mencari kandidat untuk bekerja pada:
- Senin pagi
- Senin siang
- Selasa pagi
- Selasa siang
- Rabu pagi
- Rabu siang
- Kamis pagi
- Kamis siang
- Jumat pagi
- Jumat siang
- Sabtu pagi
- Sabtu siang
Key Responsibilities:
VIP Guest Management
Handle VIP 1 & VIP 2 guest check-ins and check-outs with a personalized and professional approach.
Manage the entire journey of VIP guests, from a seamless arrival experience to a thoughtful farewell.
Maintain VIP guest profiling, recording preferences, special requests, and feedback for future stays.
Courtesy Visits & Regular Guest Care
Conduct mandatory courtesy visits according to the following policy:
Premium Properties (ADR $200+): First-night courtesy visit for guests staying 2 nights or more.
Complaint Guests: Daily courtesy visits starting from the day the issue is raised until the problem is resolved and the guest feels recovered, including a farewell on check-out.
Long-Stay Guests (5 nights and up, ADR $100+): Courtesy visit on the first night and every 3 days throughout their stay.
Perform courtesy visits for regular guests to ensure comfort, address needs, and enhance their stay experience.
Guest Communication & On-Site Support
Work closely with Guests Support Team to serve as the primary point of contact for guest messages (WhatsApp, OTA chat, or other platforms) within the assigned area.
Provide on-site assistance, responding to inquiries and requests promptly.
Resolve guest concerns directly and escalate complex issues to the GRM when necessary.
Coordinate with housekeeping, maintenance, and area managers to ensure quick and efficient guest request handling.
Guest Feedback & Reputation
Encourage guests to share positive reviews on OTA platforms and Google Business.
Report all guest feedback, complaints, and unresolved issues to the GRM for continuous improvement
Service Quality & Recovery
Deliver exceptional, personalized service that reflects Betterplace’s commitment to guest satisfaction.
Handle guest complaints with empathy and proactive problem-solving, ensuring issues are resolved and guests feel cared for.
