Your welcoming persona will bring smiles to our guests as they enter our F&B outlet. Together with the F&B team, you will show consistency in ensuring maximum guest & employee satisfaction. As Guest Relations Officer (F&B), you are responsible for welcoming our guests, ensuring their reservations are accurate, creating memorable event planning for them at the outlet, from wedding proposals to birthday celebrations or gathering with friends, each dining experience is specially curated to meet their needs.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

Take in orders and reservations at the outlet

Communicate and create unique dining experiences for guests

Handle guest complaints professionally and record feedback regularly to respond timely

Make conversation with guests during their order and find out their preferences to build a rapport

Handle all sales and to account for all guest checks

What we need from you

Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field

2 years’ related experienc

Must speak local language

Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.