Job Summary

Working hours: Monday to Thursday 8.00am to 5.30pm and Friday 8.00am to 5.00pm

Work location: Family Link @ Lengkok Bahru, 8 Lengkok Bahru (Nearest MRT Redhill)

Employment type: 1 year contract

Key responsibilities

Deliver transformed Registry counter services through digital platforms, including managing digital communications with members of the public, resolving service-related issues, and performing service recovery when required

Process and verify Court and inheritance-related filings, as well as fee waiver applications

Communicate application requirements and updates to members of the public through the E-Services Portal dashboard

Attend to walk-in enquiries and handle Court or Registry service-related requests at the Registry counter and through digital channels

Respond to enquiries and provide information on Court processes to members of the public and stakeholders via counter and digital support channels

Job Requirement

Diploma in any discipline with relevant experience in project management and systems development support

Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) and comfortable working with multiple IT systems

Strong communication and writing skills with good command of English

Customer service experience and interpersonal skills are advantageous

Well-organised with strong time management and multitasking abilities

Able to handle sensitive and confidential information with professionalism and discretion

Passionate about serving the community and supporting public service operations

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice. 

We regret that only shortlisted candidates will be notified. 

Registration No: R25158890