Position Overview

The Front Office Intern is responsible for ensuring that guest interactions are carried out in alignment with the highest service standards. This role involves learning and executing daily front office tasks while understanding the brand and product to provide exceptional guest experiences. The intern will receive hands-on training and work closely with colleagues from various departments, including direct collaboration with leadership teams and stakeholders.

The Role

Guest Engagement: Welcome guests with warmth, handle check-ins and check-outs efficiently, and provide a seamless arrival and departure experience.

Personalized Service: Anticipate guests' needs, preferences, and requests to create a tailored and memorable stay.

Reservation & Room Assignment: Assist in processing room bookings, managing availability, and coordinating room assignments.

Information & Concierge Services: Offer guests recommendations on hotel amenities, dining, local attractions, and activities to enhance their stay.

Communication & Coordination: Work closely with Housekeeping, Concierge, and other departments to ensure seamless service delivery.

Forbes Standards Compliance: Understand and implement Capella's service excellence standards to exceed guest expectations.

Billing & Payments: Support in preparing invoices, handling guest payments, and ensuring accurate financial transactions.

Administrative Support: Assist in maintaining records, updating guest profiles, and performing other front desk duties as required.

Workplace Cleanliness & Organization: Maintain a well-organized and presentable front office area in accordance with operational standards.

Policy & Procedure Adherence: Follow all safety, security, and operational protocols related to front office management.

This internship provides a strong foundation for those seeking a career in luxury hospitality, emphasizing guest relations, service excellence, and operational efficiency.

Talent Profile:

An active student that enrolled in a college or university preferably in Hotel/Hospitality Management, Finance or Economy program

Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations

Very good command in spoken and written English, additional languages will be an advantage

Great attention to detail and accuracy with the ability to multitask and prioritize

Possess a great communication skill

Ability to focus attention on guest needs, remaining calm and courteous at all time

Flexible regarding work schedules

Highly responsible and reliable

Frequent lifting carrying up to 30 lbs

Occasional ascending or descending ladders and stairs

Ability to work cohesively with fellow colleagues as a part of the team with minimum supervision

*Kindly be informed that only shortlisted candidates will be notified.