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Job Responsibilities
Job Requirements

Location: Toa Payoh

Duration: 12 months contract

Working Hours: 9AM to 6.30PM Monday to Thursday, and 9AM to 5.30PM Friday with 1 Hour meal break

Salary: Up to $4500 + 1 month completion bonus

• Investigate into alleged scam cases reported by bank retail customers in accordance.
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP
• Blacklisting management on suspicious banking transactions
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.
• Prepare detailed investigation report which include case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.
• Managing case conference with customers
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc.
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends.
• Assist in admin and adhoc projects work as assigned
• Minimum Diploma/Degree with Fraud experience
• Honest and ethical with high levels of integrity and confidentiality
• Ability to work independently as well as in a team
• Have the tenacity and drive, exemplified by ability to work well under pressure and meet the demands of the job (high pressure)
• Ability to work in a fast-paced environment
• Multi-tasker - Able to easily adapt to the different system and work processes

Ally The Outsourcing Team Recruit Express Pte Ltd EA: 99C4599