Job Description

Conduct daily training in FOH and BOH café operations (e.g., food prep, cashiering, customer service, dishwashing, station setup)

Implement PBIS strategies and structured vocational teaching methods

Develop and maintain training materials: visual aids, SOPs, task sequences, and checklists

Supervise trainees during live café operations, ensuring safety, quality, and service standards

Collaborate with the Production Team for pastries, baked goods, and product-based vocational training

Support trainees in achieving their Standards of Work Performance (SWP) milestones

Monitor trainee progress, maintain proper documentation, and report behavioural/learning concerns

Uphold HALAL guidelines, food safety requirements, and cleanliness standards

Participate in special events, catering, external exhibitions, and work trials

Model APSN’s mission and support successful employment outcomes

Job Requirements

Higher NITEC/ Diploma/ Degree in any discipline

Strong knowledge of café operations, F&B service, food prep, and hygiene practices

WSQ Food Hygiene certification

Skills in training, coaching, and breaking down tasks for persons with intellectual disabilities

Understanding and application of Positive Behavioural Interventions and Supports (PBIS) (otherwise, we can train)

Ability to create visual aids, task analyses, and structured training routines

Good communication, teamwork, and customer service abilities

Flexibility to support café operations, events, and production demands

Ability to model professional F&B conduct and safety practices