About the job

Support digital transformation initiatives by gathering user requirements, developing reports, assisting software development, and facilitating training to enhance business processes and operational efficiency.

Responsibilities

• Support the implementation of digital transformation initiatives to improve business processes and operational efficiency
• Assist in gathering user requirements, documenting workflows, and identifying automation or digitization opportunities
• Collaborate with internal stakeholders to support ongoing digital projects and system enhancements
• Develop and maintain reports, dashboards, and data visualizations to inform decision-making
• Provide support for software development, user acceptance testing (UAT), system rollouts, and post-implementation tracking
• Prepare training materials and assist in end-user training and adoption activities to ensure smooth transitions
• Monitor and track key performance indicators (KPIs) for digital initiatives and escalate issues as needed
• Coordinate with vendors and internal teams to facilitate project execution
• Perform data entry, validation, and basic analysis to support operational decisions
• Execute other ad-hoc duties as assigned

Preferred competencies and qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Business Analytics, or related field
• Basic knowledge of programming or scripting languages such as Python, JavaScript, PowerShell, or SQL
• Familiarity with Microsoft Power Platform tools (Power Automate, Power Apps) or Robotic Process Automation (RPA) tools
• Exposure to data visualization tools such as Power BI, Tableau, or Qlik
• Strong interest in process improvement, automation, and digital technologies
• Demonstrated analytical and problem-solving skills applied to business challenges
• Effective communication skills and willingness to learn from stakeholders and team members
• Ability to work effectively in a fast-paced and agile environment
• Proactive, detail-oriented, and eager to learn new technologies