Kualifikasi pekerjaan:

APC - Digital Gaming sedang membuka lowongan untuk posisi Penuh waktu Customer Service Representative di Senayan, Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Tidak diperlukan pengalaman kerja untuk posisi ini
• Gaji yang diinginkan: Rp9,000,000 per bulan

CUSTOMER SERVICE

(Open for Fresher)

Job Title: Customer Service

Location: Remote

Employment Type: Full Time

Job Overview:

We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.

Key Responsibilities:

Respond to customer inquiries promptly and accurately through chat platforms

Handle complaints professionally, escalate unresolved issues, and ensure proper documentation

Provide accurate information regarding ongoing promotions, benefits, and platform procedures

Monitor, follow up, and ensure resolution of customer requests

Use backend and frontend systems to assist customers

Communicate system-related issues to the team lead quickly

Collaborate internally with relevant departments such as finance or tech support

Adhere to customer service policies and data protection standards

Prioritize multiple chats and manage time effectively during high-volume periods

Participate in ongoing training and development to improve service quality

Requirements:

Able to communicate and write in English

Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled), shift will be at 8am-8pm and 8pm-8am

Experience in customer service or support roles preferred

Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus

Ability to handle multiple chats simultaneously in a fast-paced environment

Must have own laptop or desktop with a stable internet connection

Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

Competitive salary (based on experience and position level)

Paid leave up to 14 days

Allowances

Attractive overtime pay

Fully remote work

Performance review twice a year

Opportunities for training and career growth

Fast-paced, supportive work environment

Note: Position and salary will be offered based on experience and skill level.