Key Responsibilities:

Serve as the first point of contact for Singapore-based customers via email and WhatsApp

Process order and ensure accuracy, pricing consistency, and proper documentation

Handle product inquiries, lead time, pricing, and order-related enquiries

Handle post-delivery issues such as goods exchange/return requests

Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request

Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes

Process various backend documents to ensure order, picking and delivery accuracy

Prepare customer quotations based on approved pricing and input from sales/commercial team

Any other ad-hoc duties as assigned

Requirements:

Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.

Experience with Excel is required

Experience with ERP Systems (e.g. Alaya, Havi) is a plus

Experience with Order Management Systems (e.g. Bizmann) is a plus

Working Hours: Mon-Sun 9am-6pm, 5-day work week

Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933