1. Transaction Processing & Documentation

Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines

Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)

Process refunds, payments, memos, and credit notes in accordance with company procedures

Issue official receipts for payments received via bank transfer and PayNow

Scan and upload purchase order and related documents into the system in a timely manner

2. Customer & Agent Support

Attend to walk-in customers and manage service queues efficiently

Respond to customer and agent enquiries relating to billing and other service matters in a professional manner

Provide support to agents in documentation processing and submission

Handle customer feedback, complaints, and follow-ups effectively

Support agents with customer-related matters when required

3. Administrative & Operational Duties

Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team

Perform weekly bank deposits for cash collections in accordance with internal controls

Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery

4. Compliance & Controls

Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements

Maintain accuracy, confidentiality, and proper record-keeping at all times

5. Other Duties

Undertake any other assignments as delegated by immediate superior from time to time

Requirements & Qualifications:

Minimum GCE ‘N’ / ‘O’ Level or equivalent qualification

Proficient in spoken and written English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Computer literate with working knowledge of Microsoft Office applications

Good interpersonal and communication skills

Strong attention to detail with high level of accuracy

Customer service-oriented with a professional, presentable, and well-groomed appearance

Able to work independently as well as collaboratively within a team

Willingness to learn and adapt to operational requirements