Customer Service Executive

Work location: Toa Payoh (Nearest MRT: Caldecott)

Responsibilities

Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.

Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

Prepare billing for the completed Preventive Maintenance

Generate Reports using excel ,vlookup and pivot table

Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

Any adhoc duties assigned by Team Lead from time to time.

Requirements

Possess good communication and interpersonal skills.

At least 2 years of relevant experience

Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

Able to multi-task in fast pace environment

Positive attitude, the enthusiasm to learn and the ability to work in a team