This Role reports into the Operation Customer Service Assistant Manager and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of NRS and its affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Roles & Responsibilities

Prepares and respond to customer inquiries by studying products, services and customer service processes

Monitor shipments with contractors and vendors and update both internal & external stakeholders

Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation

Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues 

Assist in the preparation of Pricing & Quotations

Requirements

Minimum Tertiary education in Logistics or possesses a Chemistry background

Relevant work experience in the Logistics or Transportation field with no less than 2 years in the related industry

Knowledge in Sea & Air freight shipping

Experience in custom permit declaration

Experience in Tank operations or leasing will be preferable