Responsibilities:

Co-ordinating and liaising closely with Customers, Airlines, Cargo Terminal Operators, Departments, Overseas Agents / Offices and Service Providers on Shipments.

Action promptly on Customers’ shipment arrangements and requirements.

Perform checks and monitoring to ensure shipment arrives at its arranged destination(s) within the required timeline(s).

Administer Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.

Ensure Customer’s shipment handling requirements are kept up to date.

Attend to Customers’ enquiries on Shipment movements and / or processes.

Provide correct and timely updates on the status of Shipment(s) to the Customers.

Proactively seek alternative solutions or value-add to processes to enhance and improve the ongoing services for / to the Customers.

Work together with Other related Parties (i.e., Airlines, Cargo Terminal Operators, Overseas Agents, Service Providers, etc.) on resolving problems that may arise during the shipment processes so as to prevent any possible recurrent problem(s).

Constantly look into improving the section’s operational processes and system through computerisation.

Requirements:

GCE ‘N’ / ‘O’ Level, NITEC / Higher NITEC / Diploma holders

PC literate with good work skills in Word, Excel and Outlook

Good communication skills (verbal and written)

Customer oriented with positive attitude

Ability to work independently and in a team

Added advantage would be for those who possess airfreight forwarding experience and are able to start work within short notice

Training will be provided on the work processes in the section and department

Office location at Changi Airfreight Centre (near Changi beach)

Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang).

First preference will be given to Singaporeans