Additional office locations

Melbourne

Job ID

21858

Date

28-Apr-2026

Permanent - Full time, Senior

Job category

Retail Banking

Reporting to the head of consumer service centre in Sydney, you will be responsible for building a high-performance culture and leading a team of 4-5 team leaders on-site in Melbourne. Your team of leaders will be responsible for coaching and developing new team members who support Macquarie's consumer clients with their transaction and savings accounts, home loans, credit cards and cash management accounts. 

You will be instrumental in developing the strategic plan for our Melbourne site, working closely with your leadership team to foster a highly engaged and collaborative environment. A key part of your role will be to build strong working relationships with both your local team and stakeholders in our Sydney office. Your teams will handle enquiries over the phone and via online chat, and you will ensure they provide an exceptional experience for our clients. 

Reporting to the head of consumer service centre in Sydney, you will be responsible for building a high-performance culture and leading a team of 4-5 team leaders on-site in Melbourne. Your team of leaders will be responsible for coaching and developing new team members who support Macquarie's consumer clients with their transaction and savings accounts, home loans, credit cards and cash management accounts. 

You will be instrumental in developing the strategic plan for our Melbourne site, working closely with your leadership team to foster a highly engaged and collaborative environment. A key part of your role will be to build strong working relationships with both your local team and stakeholders in our Sydney office. Your teams will handle enquiries over the phone and via online chat, and you will ensure they provide an exceptional experience for our clients.