Claims Manager

Location: Singapore, Woodlands

Job details: Onsite – Permanent

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Singapore, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Our Aftersales Team is seeking a Claims Manager to join our team in Singapore. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs bringing your expertise and passion for quality to drive your career forward.

What you’ll do

• Oversee the processing of insurance claims to ensure the procedure is handled efficiently, accurately, and in a manner that protects the interests of the insured parties while also providing satisfactory customer service. Resolve customer complaints & short fail of services
• Liaison between clients, adjusters, service providers, and all related parties
• Managing all frontline and workshop operation in an efficient manner
• Lead a team of claim officers, provide training and guidance as well as managing their work performance
• Proficient in negotiation and settle claims with third-party claimants, insurers, law firms, external service providers and workshops accurately and timely
• Ensure all claim matters are resolve adherence to NIMA Guideline and compliance with all regulatory requirements
• To facilitate the achievement KPIs target set for frontline
• Formulating long and short-term strategies to ensure the profitability for existence of B&P. Coach and guide ensure all the business dealings are ethical and meet Inchcape Code of Conduct
• Responsible for service center’s profit and loss
• Maintaining a good working relationship with all insurance companies
• Ensure Insurance protocol is adhered to accordingly
• Under-take any ad-hoc duties or initiatives

About you

• Preferably with Degree in Engineering (Mechanical)
• At least 5 years of relevant technical and managerial work experience in automotive claims and handling claims disputes professionally
• Proficient in MS Office (e.g. Excel, PowerPoint and Word)
• Must have a Valid Class 3 driving license
• Proficient in local laws and regulations
• Strong leadership qualities, effective interpersonal and excellent communication skills
• Able to adapt and work independently in a fast-paced environment

We offer you

• Benefit from clear career paths, continuous learning & MNC Exposure
• Access comprehensive health and life insurance
• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more