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Bank Customer Service Officer (Office hours)
Responsibilities
Qualifications

Working hours: Mon-Fri 9-6pm, OT may be required as and when needed (exceptional scenarios only)

Location: Changi Business Park

Duration: 6 months (subject to renewable/convertible based on performance and business direction/changes)

Training will be provided

• Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information via phone and email.
• Perform proper follow up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
• Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
• Provide support on IDEAL forms enquiries/clarifications/rejections via calls and emails.
• Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
• Any other tasks/duties that may be assigned.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Handle inbound calls (internal) from RMs/Assistant RMs & Branches.
• Minimum diploma, minimum of 1 year experience in banking industry in customer service line.
• Ability to multi-task and work independently.
• Excellent written and communication skills.
• Innovative and creative in problem solving with strong analytical skills.
• Ability to take ownership of tasks, with positive work attitude.
• Strong knowledge of corporate products and services.
• Proficient in MS Office (Word, PowerPoint & Excel).