Persyaratan untuk peran ini:

Isla Indah Retreat Lembongan sedang membuka lowongan untuk posisi Penuh waktu Back Office Admin di Jungutbatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp5,000,000 - Rp7,000,000 per bulan

We are seeking suitably qualified individuals (full-time) to join us as:

RETREAT ORGANIZER AND HOTEL RESERVATION ADMIN

Requirements:

Minimum 9/10 grammar in written English and 7/10 English spoken skill (if you have a TOEFL score please provide the proof)

Excellent word arranging skill as the the admin will send emails and reply to inquiries to (mostly) foreign guests in professional words

Have min. 1 year of experience on the field

Proficient in operating Ms. Office and the computer in general

Preferably typing speed of minimum 45 WPM (words per minute) to ensure the admin will be able to reply a lot of inquiries in a timely manner

Strong organizational skills and attention to detail as the admin will act as a retreat organizer

Proven customer support experience or experience as a client service representative

Customer orientated and able to adapt/response to different types of guests

Ability to multi-task, prioritize, manage time effective

Willing to move Nusa Lembongan - Bali (free shared dormitory is provided)

Position available end of December 2025

Responsibilities:

To reply to guests' inquiries and bookings for the hotel, surfing, snorkeling, yoga, or retreat packages via email, WhatsApp texts, or retreat websites

To arrange the guests' itineraries for the retreat packages

To follow up to the guests' inquiries

To manage guests' database on the system

To adapt to the guests' needs and to provide solutions for the complaining guests

To provide guidance and support on all aspects to the guests

To do basic admin works (office suplies keeping and and purchasing)

To provide accurate and complete information about our retreat/hotel services, including rates, availability, and transport organization

To coordinate with partners to ensure customer timely schedules

To maintain a positive, empathetic and professional attitude towards guests at all times

To resolve service problems by clarifying the guests' complaints

To make a weekly/monthly report regarding the guests' reservation if needed

Benefits:

Free shared dormitory for the employees

BPJS Kesehatan dan Ketenagakerjaan after 2 months of working

Bonus after the contract ends

Service tax after 2 months of working

Paid leaves