Web Application / Application Support (ASAP)

Acts as L2 application SME, ensuring stability, performance, and timely resolution of

incidents and changes for customer-facing mobile and web applications.

Responsibilities:

• Subject Matter Expert (SME) for customer-facing Mobile and Web applications

• Provide enterprise-grade application support to ensure availability and data

integrity

• Perform advanced troubleshooting for complex application, API, and data issues

escalated from L1

• Monitor application health and performance using logs (ELK/Splunk) and APM

tools (Dynatrace/AppDynamics)

• Maintain and tune application servers

• Execute deployments, configuration changes, and hotfixes in production following

ITIL Change Enablement

• Coordinate with L3 vendors or internal development teams
Experience Profile

- Fresh Graduate (0–1 year experience) in: Computer Science / Information Systems / IT / related field Internship will be plus

- Experience 3-4 years Middle

- Experience 5-10 Years Senior

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Technical Qualification

Basic understanding of:

- Web & mobile application concepts

- REST API and JSON

- Client-server architecture

Basic knowledge of:

- SQL query (SELECT, basic validation)

- Log reading and simple troubleshooting

- Willing to learn monitoring tools (ELK, Splunk, Dynatrace, etc.)

- Familiar with SDLC and basic ITIL concept (incident & change)

'-Working Hours: 8x5 (Business Hours)

- On-Call Support: Standby support for Major Incidents (P1 & P2) outside business hours

- Escalation Role: Acts as L2 escalation point from Service Desk (L1)

Project Site: Rasuna Said

Working Arrangement: WFO, Shifting 3x8 (Pagi, Siang, Sore) detail jadwal shifting bisa ditanyakan pada saat interview dengan user.