Deskripsi pekerjaan Villa Supervisor Ulluwatu Balinest Villas
VILLA SUPERVISOR ULUWATU
Job Overview:
We are looking for a responsible, proactive, and experienced **Villa Supervisor** to oversee the daily operations of our villa properties.
The Villa Supervisor will be responsible for ensuring that the villa is always clean, well-maintained, guest-ready, and operating according to company standards. This position will also supervise the villa team, coordinate daily tasks, assist guests, handle operational issues, and report updates to the management team.
The ideal candidate should have strong leadership, communication, problem-solving, and guest service skills, as well as a good understanding of villa or hospitality operations.
Key Responsibilities
1. Daily Villa Operations
* Oversee and coordinate the daily operations of the assigned villa.
* Ensure the villa is clean, organized, well-maintained, and ready for guests.
* Conduct daily inspections of the villa, including bedrooms, bathrooms, living areas, kitchen, outdoor areas, pool, garden, and other facilities.
* Ensure all villa amenities, equipment, and supplies are available and in good condition.
* Ensure the villa follows company SOPs and operational standards.
* Report any operational issues or irregularities to the management team.
2. Guest Service
* Handle guest check-in and check-out professionally.
* Welcome guests and provide information regarding the villa and its facilities.
* Assist guests with their requests and daily needs during their stay.
* Respond to guest complaints and resolve issues professionally and promptly.
* Follow up on guest requests to ensure they are properly handled.
* Maintain good communication with guests through WhatsApp or other communication channels.
* Ensure guests receive a comfortable and positive experience throughout their stay.
3. Team Supervision
* Supervise and coordinate daily tasks for villa staff, including Housekeeping, Gardener, Pool Attendant, and other operational staff.
* Assign daily duties and ensure tasks are completed properly and on time.
* Monitor staff attendance, punctuality, performance, and discipline.
* Conduct daily briefings when necessary.
* Provide guidance and support to staff when operational problems occur.
* Report staff performance issues to the management team when required.
* Ensure all team members follow company SOPs, hygiene standards, and service standards.
4. Housekeeping & Cleanliness
* Ensure housekeeping standards are consistently maintained.
* Check the cleanliness of bedrooms, bathrooms, kitchen, common areas, and outdoor areas.
* Ensure linen, towels, toiletries, and other guest amenities are properly prepared.
* Monitor the availability of cleaning supplies and housekeeping equipment.
* Coordinate with the Housekeeping team regarding cleaning schedules and guest requests.
* Conduct final inspections before guest arrival.
5. Maintenance & Property Condition
* Conduct regular checks of villa facilities and equipment.
* Identify maintenance issues such as plumbing, electrical, air conditioning, pool, lighting, appliances, and other facilities.
* Report maintenance issues to the relevant team.
* Follow up on maintenance requests until the issue has been resolved.
* Ensure urgent maintenance issues are handled immediately to minimize disruption to guests.
* Maintain proper records of maintenance issues and follow-ups.
6. Inventory & Supplies
* Monitor villa amenities, housekeeping supplies, cleaning chemicals, toiletries, and operational supplies.
* Check stock levels regularly and inform the management team when supplies need to be replenished.
* Ensure supplies are used properly and efficiently.
* Assist with stock checks and inventory control when required.
* Report damaged, missing, or insufficient items.
7. Villa Readiness
* Ensure the villa is fully prepared before every guest arrival.
* Check that all rooms, amenities, equipment, pool, garden, and common areas are ready.
* Ensure guest supplies and welcome amenities are properly prepared.
* Coordinate with the Reservation or Concierge team regarding guest arrival information.
* Make sure special guest requests are properly communicated to the relevant team.
8. Reporting & Communication
* Provide daily operational updates to the Junior Manager or Management.
* Report guest complaints, maintenance issues, staff problems, and other operational matters.
* Communicate important information clearly to the relevant departments.
* Maintain proper records of villa operations when required.
* Follow up on outstanding issues and provide updates until they are resolved.
9. Coordination with Other Departments
* Coordinate with the Reservation/Concierge team regarding guest arrivals, departures, special requests, and villa availability.
* Coordinate with Housekeeping, Maintenance, Purchasing, and other departments when necessary.
* Communicate with vendors or service providers when required.
* Support the management team in ensuring smooth villa operations.
10. Emergency & Problem Solving
* Respond quickly to operational problems and guest concerns.
* Handle urgent situations calmly and professionally.
* Coordinate with the relevant team during emergencies or unexpected situations.
* Escalate serious issues to the management team immediately.
* Take appropriate action to minimize the impact on guests and villa operations.
Qualifications
* Minimum 1–2 years of experience as a Villa Supervisor, Hotel Supervisor, Front Office Supervisor, Duty Manager, or similar position.
* Previous experience in villa, hotel, hospitality, or property management is preferred.
* Strong leadership and team supervision skills.
* Good communication and interpersonal skills.
* Good customer service and guest handling skills.
* Strong problem-solving and decision-making abilities.
* Able to handle guest complaints professionally.
* Able to coordinate multiple tasks and priorities at the same time.
* Responsible, proactive, organized, and detail-oriented.
* Able to work independently and as part of a team.
* Good English communication skills, especially for communicating with international guests.
* Basic computer skills and familiarity with WhatsApp, Google Sheets, Google Drive, or other operational tools.
* Having a valid driving license and personal vehicle is preferred.
* Willing to work 6 days per week.
* Willing to work flexible hours depending on villa operations and guest requirements.
* Willing to be placed in Uluwatu, Bali
What We Expect From a Villa Supervisor
The Villa Supervisor is expected to be hands-on and actively involved in daily villa operations. This is not a purely administrative or office-based position.
You will be expected to regularly check the villa, communicate directly with guests and staff, monitor the condition of the property, solve operational problems, and ensure that everything is ready before guests arrive. You should be comfortable working in a fast-paced hospitality environment and be willing to take responsibility when problems occur.
