Deskripsi pekerjaan Villa Supervisor Sanur Balinest Villas
Job Descriptions:
ROLE OVERVIEW : Maintain high-performing, profitable, and standardized operations across multiple villa teams while proactively identifying risks, inefficiencies, and performance gaps.
* Oversee Senior managers and below. Spend at least a day a week with them to ensure proper training
* Splitting the work within the teams in your area (who manages what villa) planning with the GM
* Organising the workload of your managers (how many villas and which villas are under which manager) with GM
* Salary sheets for housekeeping (you need to make sure every housekeeping is properly charge to which villa)
* Coordinate the purchases for amenities and inventory. Get owner when needed and then approve purchases with the purchasing team.
* Conduct Weekly and monthly performance reviews
* Provide strategic guidance and coaching
* Compare team performance across your area
* Detect and improve any inconsistencies between teams
* Recommend staffing adjustments with GM
* Reallocate resources if needed, especially to coordinate days off and always consult with the general manager and approved by them
* Address leadership gaps within the team
* Assist your team with any petty cash issues
* Managing petty cash, always make sur your team and yourself provides receipts to accounting team to get reimbursed
* Report to higher management or owner for any higher operational expenses and maintenance needed, above 2.5 mil.
* Ensure all villas and all employees follow the companies SOP's
* Conduct spot inspections to enforce standards and correct or coach the team when needed
* Audit inventory and maintenance log, your junior or senior manager should provide a list of inventory every month. This needs to be overlooked by you.
* Review and help resolve guest complaints with the reservation team if needed
* Review and resolve complaints from the owner.
* Be active in the chats and make sure you address anything that is brought up to you by owners or higher management following inspections or anything else.
SCOPE OF LIMITATIONS : The Area manager needs approval from the general manager for any restructuring of management positions.
Qualifications:
* Minimum 3–5 years of proven experience in Villa Management, Hospitality Operations, or Multi-Property Management (experience as Senior Villa Manager or Operational Supervisor is preferred).
* Strong leadership, coaching, and strategic management skills to lead Senior Managers, Junior Managers, and villa operational teams.
* Fluency in English (both written and spoken) with excellent communication skills to liaise with villa owners, upper management, and vendors.
* Deep knowledge of villa operations, housekeeping standards, maintenance protocols (MEP, HVAC, pool systems), and inventory auditing.
* Proven ability in budget oversight, petty cash management, expense reporting, and operational cost control.
* Strong problem-solving, risk assessment, and conflict-resolution skills for handling guest and owner complaints.
* Experience in performance reviews, workload distribution, and resource management across multiple properties.
* Familiarity with property management systems, reservation channels, and operational SOPs.
* High attention to detail, proactive mindset, and capability to work flexibly in a fast-paced environment.
* Based in or willing to be stationed in Bali.
