Deskripsi pekerjaan Villa Manager PT.ARCADIA RESORT MANAGEMENT
Job Summary
We are seeking an experienced Villa Manager to oversee daily villa operations, ensure high guest satisfaction, and manage the operational team efficiently.
This role requires a hands-on leader who understands hospitality operations end-to-end, has strong people management skills, and can maintain service standards while controlling costs.
Key Responsibilities:
Operations & Guest Experience
- Oversee daily villa operations including front office, housekeeping, engineering, and guest services
- Ensure smooth check-in/check-out process and exceptional guest experience
- Handle guest complaints professionally and resolve issues promptly
- Maintain service standards in line with brand and management expectations
- Team Management
- Supervise, schedule, and manage operational staff
- Conduct daily briefings and regular performance evaluations
- Train staff on SOPs, service standards, and safety procedures
- Build a positive, disciplined, and service-oriented team culture
- Property & Asset Management
- Ensure villas, facilities, and equipment are well maintained
- Coordinate with engineering and vendors for repairs and preventive maintenance
- Monitor cleanliness, safety, and overall property condition at all times
- Financial & Cost Control
- Monitor daily operational expenses and control costs
- Assist in budgeting and expense tracking
- Ensure efficient use of supplies and inventory
- Support management with basic operational reports
- Administration & Compliance
- Ensure SOPs are implemented and followed consistently
- Ensure compliance with safety, hygiene, and local regulations
- Prepare daily, weekly, and monthly operational reports
- Coordinate with management and ownership regarding operational updates
Requirements
- Minimum 1–3 years experience in villa, hotel, or resort operations
- Strong understanding of villa operations (front office, housekeeping, maintenance)
- Proven leadership and team management skills
- Excellent problem-solving and guest-handling abilities
- Good communication skills in English (spoken & written)
- Able to work flexible hours, including weekends and holidays
- Familiar with PMS and basic reporting tools
What We Offer
- Competitive salary based on experience
- Opportunity to grow with a developing villa management company
- Professional working environment with clear structure
- Long-term career development for high performers
