Deskripsi pekerjaan Venue General Manager YOLA FUN INDONESIA
Yola Fun Indonesia is looking for an experienced Venue General Manager to lead the overall operations and business performance of our entertainment venue.
As Venue General Manager, you will take full ownership of venue operations, revenue performance, guest experience, people management, safety, and operational excellence.
Requirements
- Bachelor’s degree in Business, Hospitality, Management, or related field.
- Minimum 5 years of experience in operations, with solid experience in a senior managerial position.
- Strong experience in family entertainment centers, theme parks, attractions, hospitality, leisure, retail, F&B, or other high-traffic customer-facing businesses is highly preferred.
- Proven experience managing a large frontline operational team and multiple departments.
- Strong understanding of revenue, budgeting, cost control, manpower productivity, and operational KPIs.
- Strong leadership, problem-solving, and decision-making capabilities.
- Hands-on leader who is comfortable working directly in venue operations.
- Strong customer service and guest experience mindset.
- Able to work under pressure and manage high-traffic operations.
- Willing to work with a shift-based operational environment, including weekends and public holidays when required.
Key Responsibilities
- Lead and oversee the overall daily operations of the venue.
- Take ownership of venue revenue, operational KPIs, guest satisfaction, and cost efficiency.
- Manage multiple operational functions, including Guest Service & Admission, Attractions, F&B/Beverage, Party & Events, and supporting functions.
- Lead Venue Operations Manager, Supervisors, and frontline teams.
- Ensure excellent guest experience and consistent service standards across the venue.
- Monitor daily, weekly, and monthly business performance and develop improvement action plans.
- Optimize manpower productivity, scheduling, operating expenses, and overall venue efficiency.
- Ensure compliance with SOPs, safety standards, emergency procedures, and company policies.
- Handle major operational issues, guest escalations, and incidents effectively.
