Persyaratan
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Skills
Deskripsi pekerjaan UX Writer Jack
Transfez - UX Writer
- Identify the research need, develop the plan, execute the appropriate research methodology and learn what our users need from our products and service
- Design and conduct independent primary research on multiple aspects of how users experience our products including user/usability testing, journey mapping, user personas, etc.
- Analyze and summarize results of the study and make data-driven recommendations based on findings. Conduct presentations about research findings to team members and stakeholders
- Develop content strategy that is backed up with research, contextual understanding on our customers, and aligned to business and product outcomes.
- Craft content in multiple formats (email engagement, notification, web and mobile apps) that is aligned to brand guidelines, product context, and adheres to tech specifications.
- Develop and maintain editorial style guides, tone of voice principles to ensure a cohesive voice across all products in order to establish and maintain copywriting & design processes.
- Liaise with engineers during copy implementation to ensure the designed copy is completed and implemented accurately
- Develop UX writing guidelines and principles to ensure the consistency of our communication approach and tone of voice.
- Constantly experiment with copies and iterate based on data.
- Bachelor’s Degree in any relevant field
- At least 2 years of UX Writing experience
- Have knowledge or experience in design research: conducting research to develop content strategy, testing prototype's understandability, analyze content, UI performance results and user feedback and turning insights into actionable improvements
- Have a strong sense of storytelling and user empathy, able to create engaging content that intuitively guides user to navigate their way around our digital products, services, and functions within the platform to help them complete the task at hand
- Have a wide range of versatility: you are able to write to diverse target audiences, are highly adaptive in switching copy styles in accordance with the product's goals and format
- Excellent time and project management skills
- Able to translate goals and expectations to requirements, turning research insights into direction for content strategy, creating content for different products within a reasonable timeframe
- Experienced in a high growth start-up
- Worked in the Financial Services sector is a plus
- Communicate well across teams and have the ability to work in a collaborative and fast-changing environment, in a team and individually
- Fluent in both; English and Bahasa
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