Travel Consultant

Happy Trails! Asia is an eco-tourism–focused and passionate Destination Management Company (DMC). We operate tours across Indonesia, Bali, Malaysia, Borneo, Singapore, and Brunei, with offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a resourceful, detail-oriented Travel Consultant with excellent customer service skills to join our rapidly growing team.

Profile

• Minimum 1 year of experience in an Inbound Tour Operator or related field. Fresh graduates are welcome to apply.
• Excellent command of spoken and written English.
• Good command of German and/or Dutch is a strong competitive advantage.
• Familiarity with domestic travel destinations, reservations, and quotations.
• Proficient in Microsoft Office programs (Outlook, Word, Excel).
• Strong time-management skills with the ability to prioritize tasks.
• Excellent communication and interpersonal skills.
• Proactive, self-motivated, detail-oriented, and able to work effectively in a team.
• Based in Yogyakarta.
  

What You’ll Be Doing

• Communicate with clients, handle inquiries, and provide tourism-related information and services.
• Coordinate with the Account Manager to prepare tailor-made tour quotations based on client requests.
• Respond to client inquiries and provide the best travel service options.
• Coordinate with relevant departments to manage bookings and payments.
• Ensure the smooth execution of travel arrangements and deliver exceptional customer experiences.
• Resolve any issues related to clients’ trips.
  

Benefits

At Happy Trails! Asia, we embrace a people-first philosophy and foster a truly exceptional company culture.

You will enjoy:

• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative and supportive.
• An inspiring work environment that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic setting.
• Development opportunities through coaching/mentoring, online courses, product training, project team participation, and more.
• 12 days of annual leave, increasing to 19 days.
• Competitive salary and benefits package.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Company events and outings.
• All taxes covered.
• And more.
  

Recruitment Process

• Recruiter Interview
• User Interview
• Final Interview
• Background Checking
• Offering Letter
• Onboarding
  

Working Hours: 8 hours/day (Monday - Friday) - Work From Office

Working Location: Jl. Prawirotaman No. 5, Brontokusuman, Mergangsan, Yogyakarta.

Thank you for your interest in joining Happy Trails! Asia. While we appreciate every application, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Good luck, and we hope to welcome you to our team soon!