Trainee (Housekeeping / Front Office)

Requirements:

• Minimum SMK from hospitality or tourism major
• Detailed, diligent, and honest
• Able to work under pressure and shifting work schedule

Job Description:

1. Front Office

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed.
• Ensure maintenance of proper information in the database.
• Handling reservation Process
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.

1. Housekeeiping

• Clean up and make up room guests
• Maintain cleanliness in guest room and public area
• Change bed sheets, towel, and linen
• Handle linen, guest shirts, and uniforms laundry