Deskripsi pekerjaan Tour Manager Eight Dragon Tour
Job Summary :
The Tour Manager is responsible for the end-to-end planning, coordination, execution, and oversight of travel operations. This role covers the responsibilities of a Tour Planner, Tour Coordinator, Tour Leader, Ticketing Officer, Hotel & Transport Booking Staff, and Visa & Travel Document Staff.
Key Responsibilities :
1. Tour Planning & Coordination
• Design domestic and international travel itineraries.
• Conduct destination research and identify attractions based on market demand.
• Prepare budgets and determine tour package pricing.
• Coordinate with local and international vendors (guides, local agents, etc.).
• Organize efficient and attractive travel schedules.
2. Tour Leading
• Accompany tour groups during trips as the Tour Leader.
• Serve as a liaison between participants and third parties (hotels, drivers, local guides).
• Handle participants' needs and resolve issues during trips.
• Ensure the safety, comfort, and satisfaction of all travelers.
3. Ticketing & Booking
• Handle reservations and ticket issuance for flights, trains, and other transportation.
• Manage reservation systems and ensure accurate passenger data.
• Secure and confirm accommodation and land transportation bookings.
4. Visa & Travel Documentation
• Prepare and process travelers’ documentation (visa, passport, insurance, etc.).
• Provide guidance on visa requirements based on destination countries.
• Liaise with embassies or visa agents when needed.
Job Requirements :
Qualifications:
• Minimum Diploma or Bachelor’s degree, preferably in Tourism, Hospitality, or Business Management.
• At least 2–3 years of experience in a travel agency or tour operations.
• Certified Tour Leader is preferred.
Technical Skills :
• Proficient in ticketing systems (e.g., Amadeus, Galileo, or other GDS).
• Skilled in itinerary planning and tour package pricing.
• Knowledge of visa application processes and travel documentation.
• Proficient in MS Office and other digital tools.
Other Skills :
• Excellent communication and interpersonal skills.
• Strong negotiation and vendor relationship skills.
• Leadership qualities, resilience, and ability to work under pressure.
• Willingness to travel domestically and internationally.
• Fluent in English (spoken and written); additional foreign language skills are a plus.
