Telesales Lead
Tunjangan dan keuntungan
Makanan & minuman gratis
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Pertumbuhan karir
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Bantuan tempat kerja
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Skills
Deskripsi pekerjaan Telesales Lead PT Prakasa Makmur Kencana
- Hires and trains Telesales.
- Oversees the daily workflow of Telesales staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
- Collaborates with Office Manager & Director to establish sales goals and to develop scripts for use by the Telesales team.
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
- Measures team performance; communicates goals and quotas to team; and encourages and motivates Telesales as they work toward reaching their goals and quotas.
- Prepares and presents weekly and monthly sales reports to Office Manager & Director.
- Resolves customer complaints and grievances.
- Performs other related duties as assigned.
- Hiring & Training Telesales.
- Assisting in the development of effective sales strategies.
- Implementing and monitoring the performance of sales strategies.
- Analyzing the performance of the telesales team members.
- Assisting in developing sales scripts.
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
- Excellent organizational skills and attention to detail.
- Proficient with Google Drive or related software to prepare reports and measure performance.
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