Deskripsi pekerjaan Telemarketing Team Leader PT INFO TEKNO SIAGA
Job Description:
- Develop SOPs & training programs for the Telemarketing team.
- Create sales strategies/scripts and implement them in telemarketing to achieve better results.
- Monitor and evaluate the activities and performance of telemarketing agents on a daily basis (including coaching, training).
- Review & manage the schedule and performance of the team, propose changes to team members, including recruitment, promotion, demotion, etc.
- Calculate team bonuses.
- Prepare daily, weekly, and monthly work reports along with team performance.
Job Requirement:
- Experience in leading a team of at least 10-15 people.
- Experience in telemarketing in a rapidly growing company (fintech, e-commerce).
- Possess good leadership and able to motivate the team, disciplined, honest & responsible.
- Able to work under pressure.
- Have good communication skills both verbally and in writing.
- Have good analytical and problem-solving skills.
- Have good reporting skills, able to operate Ms. Office especially Excel.
- Proficient in English is a plus.
- Initiative and a sense of belonging to the team.
- Experience in providing training & having a clear training logic is a plus point.
