Deskripsi pekerjaan Telemarketing Officer Travel n Leisure (PT Wyndham Hotel Management)
Key Responsibilities:
- Make outbound calls to prospective customers from provided lead lists.
- Introduce and promote vacation club products and membership benefits.
- Qualify leads and schedule appointments for the sales team.
- Maintain accurate records of calls and follow-up actions in the CRM system.
- Meet or exceed daily, weekly, and monthly call and conversion targets.
- Respond to customer inquiries and provide basic product information.
- Collaborate with the sales and marketing teams to improve campaign results.
- Handle call objections professionally and ensure a positive customer experience.
- Follow communication scripts and guidelines while adapting to customer needs.
Qualifications:
- Proven experience in telemarketing, telesales, or customer service is preferred.
- Excellent verbal communication skills in English; proficiency in additional languages is an advantage.
- Strong interpersonal skills and a persuasive, confident phone manner.
- Ability to handle rejections and remain motivated in a fast-paced environment.
- Basic computer skills and familiarity with CRM tools or call center software.
- Target-driven, organized, and able to work both independently and in a team.
