Deskripsi pekerjaan Technical Support Automation Consulting
Technical Support (Payment Gateway)
A local company in the payment gateway industry is currently looking for a Technical Support professional. We are looking for a Technical Support to assist merchants in handling issues related to digital payment services and ensure that every problem is resolved quickly and accurately. This role includes handling merchant inquiries, monitoring transaction-related issues, and coordinating with internal teams to support issue resolution and maintain smooth service operations.
Responsibilities
* Handle merchant inquiries and issues through chat, email, or phone calls.
* Assist merchants with payment transaction-related problems.
* Provide clear information and guidance regarding system usage.
* Follow up on ongoing issues and requests from merchants.
* Coordinate with internal teams to support issue resolution.
* Prepare simple reports related to merchant issues or requests.
* Ensure merchants receive prompt and professional support.
Requirements
* Minimum education: Diploma/Bachelor’s Degree in any major, preferably in IT-related fields.
* Previous experience as Customer Service, Merchant Support, Admin Support, or Technical Support is a plus.
* Good communication and problem-solving skills.
* Able to operate computers and work tools such as Google Workspace or Microsoft Office.
* Detail-oriented, responsive, and able to work well in a team.
* Willing to work in shifts if required.
* Interested in the fintech or digital payment industry.
Plus Points
* Familiar with ticketing/customer support systems.
* Basic understanding of digital payment flows such as e-wallets, QRIS, or virtual accounts.
* Experience in handling merchant complaints or transaction-related issues is a plus.
