
Technical Support Specialist
Persyaratan
Skills
CMS
Linux System Administration
Strong Communication Skills
Tunjangan dan keuntungan
Bantuan tempat kerja
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Perjalanan gratis
We understand that commuting for work costs you money, time, and energy. For that reason, we can provide you with travel accommodations and allowances so you can focus on what's important. No need to worry about travel expenses.
Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Deskripsi pekerjaan Technical Support Specialist PT Deneva (DomaiNesia)
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Have knowledge of basic Linux command-line;
- Have knowledge of WHM/cPanel;
- Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Good understanding of CMS / WordPress;
- Good understanding of Web Server;
- Good understanding of Linux / Server troubleshooting.
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment and uptime server;
- Willing to be placed on-site in Yogyakarta
- Willing to work in shift, especially midnight and weekend shift;
- Posses good problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Have basic knowledge of how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.

- Competitive salary
- Work-life balance
- Health coverage
- Snacks & refreshment
- Supportive team
- Meal allowance
- Paid vacation
- Casual outfit
- Free Website
- Education and training support
- Work in a fun, creative, friendly, collaborative space in Yogyakarta city center.




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