Deskripsi pekerjaan Technical Support On Site (Hasura) PT. ALL DATA INTERNATIONAL
Technical Support On Site Monitoring (Hasura)
On-site at client’s office in Jakarta
Comply to shifting schedule
5 days of working; 2 days off – without being able to choose which days
Responsibilities:
- Monitor the Hasura platform around the clock to promptly identify and address any operational issues.
- Investigate and diagnose problems related to data streaming, platform performance, and configurations.
- Collaborate with cross-functional teams, including Engineering and IT Operation, to resolve technical challenges efficiently.
- Provide timely and accurate incident response, ensuring minimal disruption to data streaming processes.
- Execute preventive maintenance tasks to prevent potential issues and optimise platform performance.
- Document incidents, troubleshooting steps, and resolutions in detail for knowledge sharing and future reference.
- Participate in on-site rotations to provide 24/7 support coverage, including weekends and holidays.
- Continuously update your knowledge of Hasura technologies, best practices, and industry trends.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field
- Familiarity with Linux-based systems and command-line tools, basic Kubernetes, Query, GraphQL and Docker.
- Familiarity with programming concepts such as Python or shell scripting.
- Proficiency in diagnosing and troubleshooting technical issues.
- Fresh Graduates are also welcome if you have the confidence that your qualifications meet the requirements.
- Punctual, reliable and must have strong communication skills.
- Strong verbal and oral communication skills.
- Self-motivated and strong analytical skills.
- Have attention to detail, prioritisation skill and time management.
- Quick learner with a positive attitude.
- A strong team player who can maintain a strong relationship within the group.
- An empowered team member, a process-oriented thinker.
- Ability to work independently and adapt to shifting priorities in a fast-paced, 24/7 support environment.
- Dedication to delivering high-quality customer service and problem-solving under pressure.
- Willingness to participate in on-site rotations, including weekends and holidays.
- Continuous learning mindset to stay up-to-date with evolving Hasura technologies and best practices.
